Following the success in Manila, we are extremely pleased that we were able to leverage our 20-year IT Enabled Services (ITES) legacy and move into the provinces as planned.”Ĭontinued Vellodi, “With continued support from the Government of the Philippines, we are committed to continue working on expanding the reach of Sutherland’s BPO Academy and providing ITES education to the talent pool across the country. Vellodi, Chairman and CEO, Sutherland Global Services, “The Philippines continues to exceed our expectations as a world class BPO delivery destination, offering advantages of high value solutions at competitive costs for our global clients. “Within the first year of its operations, Sutherland has clearly emerged as a leading BPO player in the Philippines.”Īdded Dilip R. This is a real boost to this community and a vote of confidence to the talent pool available in the Philippines,” commented President Arroyo. “Sutherland's expansion to Clark, Pampanga means the addition of many high value jobs for the province.
Sutherland’s current operations, training initiatives and planned expansion support the Medium Term Philippine Development Plan set forth by Her Excellency Gloria Macapagal- Arroyo, President of Philippines. Sutherland has plans to replicate this model in other provinces such as Bulacan, Tarlac, Davao and Ilo-Ilo. Sutherland also announced the successful partnership with TESDA (Technical Education and Skills Development Authority) for delivering advanced BPO training in Quezon City and Clark. Its Kochi, Kerala (India) facility alone ramped up to over 600 people within the first five months of becoming operational. The expansion in the Philippines complements Sutherland’s recent growth in its India operations which represents well over 50% of its employee base. With headquarters in the United States, the company currently operates 18 global delivery centers in the Canada, Mexico, Philippines, India and the United States. Having established an initial facility in Manila in July 2005 and a subsequent expansion in March 2006, Sutherland plans to increase its employment in the Philippines to over 3,000 within the next 12 months. base on Luzon Island, Sutherland’s newest facility in Clark Special Economic Zone under the Clark Development Corporation increases the company’s employee base in the Philippines to over 2,000. Located near Clark Air Force Base, a former U.S. Vellodi presented Her Excellency with a contribution on behalf of Sutherland and its 15,000 employees worldwide to support the Typhoon Durian relief efforts. The newest facility located in Clark, Philippines went live with more than 1000 employees and was inaugurated today by Her Excellency Gloria Macapagal Arroyo, President of Philippines.Īs part of the inauguration ceremony Sutherland Global Services Chairman & CEO Dilip R. They laugh and we would laugh while solving the issue at hand.Sutherland Global Services, a leading multi-national Business Process Outsourcing (BPO) provider, today opened its third BPO Center in the Philippines.
The most enjoyable part of the job was having that customer that was extremely comfortable with talking to you. This job should have paid more for dealing with these type of people. The hardest part of my job was dealing with the customers who were rotten. We had Chick fil a every single Thursday which was amazing. The managers was always there for me when I had an issue with my customer. We could laugh and have fun resolving their issue.
There were some good customers and they made the day great. The pay should have been more dealing with the customers because they felt like we should know taxes but we only know the software. Once we got on the call floor, the majority of the people was rude. There was a thing called fam that we learned for a couple of hours but we did not really get into detail on it. Training at sutherlands was a one time thing then you had to move on to the next part.
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